Shipping & Returns

SHIPPING

Shipments are prepared and leave our offices from Monday to Friday at 1pm. The estimated delivery time is calculated from the departure of our offices depending on the option chosen and taking into account only the working days.

PENINSULA	The shipment is of 1,98€ and has a maximum term of 48H (working days)
BALEARES	The shipment is of 1,98€ and has a maximum term of 48H (working days)
CANARIAS	The shipment is of 10,29€ and has a maximum term of 72H (working days)
CEUTA	The shipment is of 10,29€ and has a maximum term of 72H (working days)
MELILLA	The shipment is of 10,29€ and has a maximum term of 72H (working days)

RETURNS

PENINSULA	In case you regret the purchase, you have 30 days from the reception of the package to make the return. The fee would be 3€, unless the reason for the return is an error of ours, in that case the return is free. We assure the return of the money in a maximum term of 5 days from the reception of the product and it is verified that it is in perfect state.
BALEARES	In case you regret the purchase, you have 30 days from the reception of the package to make the return. The fee would be 5€, unless the reason for the return is an error of ours, in that case the return is free. We assure the return of the money in a maximum term of 5 days from the reception of the product and it is verified that it is in perfect state.
CANARIAS	In case you regret the purchase, you have 30 days from the reception of the package to make the return. The fee would be 5€, unless the reason for the return is an error of ours, in that case the return is free. We assure the return of the money in a maximum term of 5 days from the reception of the product and it is verified that it is in perfect state.
CEUTA	In case you regret the purchase, you have 30 days from the reception of the package to make the return. The fee would be 5€, unless the reason for the return is an error of ours, in that case the return is free. We assure the return of the money in a maximum term of 5 days from the reception of the product and it is verified that it is in perfect state.
MELILLA	In case you regret the purchase, you have 30 days from the reception of the package to make the return. The fee would be 5€, unless the reason for the return is an error of ours, in that case the return is free. We assure the return of the money in a maximum term of 5 days from the reception of the product and it is verified that it is in perfect state.

In accordance with the provisions of Articles 102 and following of the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the Customer has 14 calendar days to communicate the return of a product, counted from the day of receipt of the order. Returns will be governed by the provisions of that law.

The Customer will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason (although any product that shows signs of having been tampered with or with signs of use will be rejected) and without incurring any costs other than those reported below. The right of withdrawal does not apply to contracts that relate to the supply of goods made to consumer and user specifications or clearly personalized. The withdrawal period will expire 14 days from the day the Customer or the person indicated by the Customer acquires material possession of the goods.

To exercise the right of withdrawal, the Client must contact PRODUCCIONES Y DISTRIBUCION SINEUROPA, S.L., by email, expressing their decision to withdraw from the contract through an unequivocal statement. In order to comply with the withdrawal period it is sufficient that the communication is sent before the expiry of the withdrawal period.

You can also make your return request from the contact form on our website on the Contact Us page. In the Subject dropdown, select Request return and tell us the reference of your order and the reason for the return. We will contact you to tell you the steps to follow.