GENERAL INFORMATION

The owner of the website www.mmropes.com is the company PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L., with registered office in Calle Francisco Silvela, number 49, 1ºC,, Postal Code 28.006 - (Spain), with CIF B-88.536.750, inscribed in the Mercantile Registry of Madrid in Volume 39.984, , Folio 170, Page 710204, 1st inscription.

The website is intended to serve as a platform for online sales. The present General Sales Conditions will regulate the relations that arise between PRODUCCIONS AND DISTRIBUTION SINOEUROPA, S.L. and third parties (from now on "Clients") that register as users or acquire products through the Online Shop on the website www.mmropes.com (from now on "The Online Shop"). These conditions of sale are not applicable to sales made directly in any physical store that sells Mr&Mss Roppes products without using the online store. The products offered are mainly addressed to final customers and/or consumers, so in purchase requests different from those usually made by final customers and/or consumers could substantially change the delivery process or not be attended.

By placing an order through the Online Shop, the Customer fully accepts these General Conditions, declaring that he/she knows and adheres to them, and also affirming that he/she is of legal age and has sufficient legal capacity to accept them and to enter into contracts of sale through the Online Shop.

OBLIGATIONS OF THE USER

The Customer is obliged to use the Online Shop, acquire the products and use the services of the Online Shop in a diligent manner, in compliance with the legislation in force and the provisions of these General Conditions, and must refrain from using them in any way that could prevent, damage or deteriorate the normal operation of the Online Shop by other users, or that could injure or cause damage to the goods and rights of the Online Shop, its suppliers, Customers or, in general, any third party.

PRODUCTS

The Online Shop reserves the right to decide at any time the products it offers, and may add new products at any time, whose sale will also be governed by the provisions of these General Conditions. Likewise, the on-line Shop reserves the right to stop offering at any time, and without prior notice, any of the products offered in the on-line Shop. All the products offered on the web have information about their availability. The information shown on the availability of products is as reliable as possible. If, once the order has been placed, there is no availability, the customer will be informed as soon as possible by electronic means and will not be charged for any amount.

The products included in the Online Shop correspond as closely as possible to the products offered by the web display technology. Both the characteristics of the products and their prices are detailed in the file of each product posted in the Online Store.

Customers should bear in mind that the colors and shades presented in the photographs may vary depending on the monitor on which they are displayed, without these differences giving rise to any refund or compensation, and it is the customer's responsibility to choose the products they purchase through the on-line store.

Ownership of the goods sold will not pass to the Customer until actual payment of the price and, where appropriate, any supplements that may accrue (for example, and by way of illustration and not limitation, shipping costs). Non-payment may result in a claim for the goods.

These provisions do not constitute any obstacle to the transfer to the Customer, as from the delivery, of the risks of loss and deterioration of the acquired goods, as well as of the damages that these could cause.

In the event of non-compliance by the client with these conditions of sale, PRODUCCIONS Y DISTRIBUCION SINOEUROPA, S.L. may exercise any actions and rights of which it is the owner. The renunciation to exercise the mentioned rights and actions in one or several occasions will not suppose a total renunciation to the same ones, being able to be exercised in future occasions.

PRICES

All prices indicated are in euros and include the legally applicable taxes (VAT), but do not include shipping costs of products.

The Online Shop reserves the right to modify prices at any time, although products will be invoiced based on the offer in force at the time the order is registered. The prices of the different offers only apply during the period of validity indicated in the same or until the stock of the offered product is exhausted.

PROCEDURE FOR PLACING ORDERS

To place an order the Customer must register in the Online Shop, filling in all the required fields. The lack of coincidence of the information provided with the reality will be of exclusive responsibility of the Client.

The Customer must provide a valid postal address, email, and phone number. All communications will be addressed to the Client by e-mail designated by him and these communications will be fully effective, with telephone communication being used as an accessory.

To place an order you must add the products you want to the basket and then follow the steps indicated in the section "Checkout".

PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS

To make full payment for the items in this contract, the Customer may choose to do so via PayPal or credit or debit card.

The entire web application works through SSL, with 256-bit encryption to ensure the security of the information circulating between the customer and the online store. The connection uses , and is encrypted by AES_256_GCM, with SHA384 for message authentication and as a key exchange mechanism.

The only information that will be stored in PRODUCCIONS AND DISTRIBUTION SINOEUROPA, S.L. is that relating to contact information in order to carry out an order effectively.

The Customer may choose the means of payment at the time of processing his order.

The order of the Client will not be validated until the collection of the price is confirmed. If payment is not authorized, the Customer's order cannot be accepted.

FORM OF DELIVERY OF THE PRODUCTS

The order will be delivered to the Customer at the postal address entered when placing the order SHIPPING COSTS. The orders will be delivered within an estimated time of 7 working days (Monday to Friday, except holidays) from the confirmation and payment of the order. The orders with delivery date or formalization of order during the month of August, Black Friday, Easter holiday and / or Christmas, may be delayed due to the holiday period of the carriers or saturation of orders for delivery.

The calculation of delivery times for all orders begins from the moment that payment is confirmed, provided that it is made before 12.00 noon Monday to Friday (GMT +1). Once the order has been placed, a message will be sent confirming receipt of the order. You will also be informed about the delivery of the products.

The provision of shipping services are not included in the price offered through the Online Shop. These services imply an additional cost, which will be added to the final cost of the order.

In case of complaint regarding possible defects or marks of deterioration of the products (damage, undelivered product as stated in the delivery order, damaged packaging, broken products, etc.), the Customer must notify them to the email address info@mmropes.com within 24 hours from the date of delivery.

Except in the case of hidden manufacturing defects, no claim shall be admissible after receipt of the products by the Customer if the latter has not followed the procedure detailed above.

The Customer should never throw away the packaging of the products until he has checked that they are in perfect condition and verified that all the products match the ones he ordered.

RETURNS

In accordance with the provisions of Articles 102 and following of the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the Customer has 14 calendar days to communicate the return of a product, counted from the day of receipt of the order. Returns will be governed by the provisions of that law.

The Customer will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason (although any product that shows signs of having been tampered with or with signs of use will be rejected) and without incurring any costs other than those reported below. The right of withdrawal does not apply to contracts that relate to the supply of goods made to consumer and user specifications or clearly personalized. The withdrawal period will expire 14 days from the day the Customer or the person indicated by the Customer acquires material possession of the goods.

To exercise the right of withdrawal, the Client must contact PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L., by email, expressing their decision to withdraw from the contract through an unequivocal statement. In order to comply with the withdrawal period it is sufficient that the communication is sent before the expiry of the withdrawal period.

You can also make your return request from the contact form on our website on the Contact Us page. In the Subject dropdown, select Request return and tell us the reference of your order and the reason for the return. We will contact you to tell you the steps to follow.

CONSEQUENCES OF WITHDRAWAL

In case of withdrawal by the Customer will be refunded the price of the product, including regular shipping costs corresponding to the cheapest shipping option offered, without any undue delay and in any case within a maximum of 14 days from the date on which we are informed of its decision to withdraw from this contract.

PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L. will proceed to make this reimbursement using the same means of payment employed by the Client for the initial transaction, unless the Client has expressly stated otherwise, without incurring any expense as a result of the reimbursement.

PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L. may withhold the refund until it has received the goods in perfect condition, or until the Client has presented proof of the return of the goods, depending on which condition is met first.

The Client must return or deliver the goods to PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L. in perfect condition, in the original packaging (in the case of not returning the product in the original packaging and in perfect condition a depreciation will be applied to the product) and with all its labels, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the Client communicates his decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the 14-day deadline has expired.

The Customer will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

CUSTOMER SERVICE

For any incident, claim or exercise of their rights, the customer may send an email to info@mmropes.com.

WARRANTY

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, all articles covered by this contract are, in general, guaranteed against any manufacturing defect for a period of two years from the date of receipt of each of them.

Likewise, the seller is obliged to take charge of the repair or replacement of the product, or in the event of not being able to comply with the above, the buyer has the right to terminate the contract, demanding the return of the payment made, or if applicable, a reduction in the price. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

This does not include deficiencies caused by negligence, impact, improper use or handling, incorrect assembly or materials subject to wear and tear through normal use.

The guarantee will lose its value if some of the data of the guarantee or the proof of purchase are modified, altered or replaced.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The Customer acknowledges that all the elements of the Online Shop and of each of the products, the information and materials contained in them, the brands, the structure, selection, order and presentation of their contents, and the computer applications used in relation to them, are protected by intellectual and industrial property rights, and that the General Conditions do not attribute to the Customer, with respect to said industrial and intellectual property rights, any other right than those specifically contemplated in them.

Unless authorized by the owner of the right, or legally permitted, the Customer may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, loan, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The Customer shall use the materials, elements and information accessed through the Online Store solely for his/her own needs, and shall not directly or indirectly make commercial use of the materials, elements and information obtained through them.

"Mr & Mss Ropes" is a trade name and a trademark registered and recorded in the Spanish Office of Patents and Trademarks.

DATA PROTECTION

1. HOW DO WE GET YOUR DATA?

If you give us your consent we will collect your data in the following ways:

  • When you buy online through the web.
  • When you subscribe to the newsletters
  • When you contact us directly.

2. WHAT INFORMATION DO WE GET?

When necessary we can store this type of data:

  • Name and last name.
  • Date of birth.
  • Shipping address.
  • Billing address.
  • Email.
  • Contact phone number.

Eventually we may ask you for additional data, but we will always obtain your consent. We will never ask for or store data that is not necessary and in particular data that reveals ethical or racial origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometrics, relating to your health or life or sexual orientation.

3. WHY DO WE NEED YOUR PERSONAL DATA?

  • To answer all the doubts you may have, to present you with offers, news and promotions.
  • To know the products that interest you and to improve our offer.
  • To comply with legal requirements.
  • To identify yourself as a customer on our website.
  • To keep a record of your purchases.

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

We put all possible means to keep your data safe. 100% protection is not possible, but at PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L. we work constantly with this objective:

  • We limit your personal data strictly to the necessary people.
  • We encrypt the data during transmission and storage.
  • We constantly test that the databases are not vulnerable.

Your password is your responsibility, keep it carefully and do not give it to anyone.

5. HOW LONG DO WE KEEP YOUR DATA?

We keep your data for the time strictly necessary to fulfill the purpose for which they were collected. In some cases, such as for the purchase history, we need to have a historical database of your purchases, as well as for legal requirements.

We will inform you periodically if you want to keep your consent for the different purposes. Also, unless we are obliged to keep them, we will delete your data if you request it.

6. WHO DO WE SHARE YOUR DATA WITH?

By the brand Mr & Mss Ropes we refer to PRODUCCIONES Y DISTRIBUCION SINOEUROPA, S.L., the data can be used by internal and external personnel who need to access them due to their functions.

These companies are responsible for the processing: a data controller is the natural or legal person, public or private, or administrative body, who decides on the purpose, content and use of the processing, even if it is not done materially. In the case of entities without legal personality that act in the traffic as differentiated subjects, the person or persons involved in them will be considered responsible for the processing.

It can also be passed on to authorities and service providers. These service providers are responsible for treatment. A data processor is the natural or legal person, public or private, or administrative body that, alone or jointly with others, processes personal data on behalf of the data controller or the file manager, as a result of the existence of a legal relationship that links him with the data controller and delimits the scope of his action for the provision of a service. In the case of entities without legal personality that act in the traffic as differentiated subjects, the person or persons who are part of them will be considered responsible for the treatment. In no case will your data be transferred to third parties.

7. WHAT YOUR RIGHTS ARE WITH REGARD TO YOUR DATA AND YOUR RIGHT TO COMPLAIN TO THE DATA PROTECTION AUTHORITY

The Spanish Data Protection Agency has published a guide specifying what your rights are and how you can exercise them. To consult it you can click on the following link: https://www.aepd.es/es/guias-y-herramientas/guias

In addition, for the exercise of the rights, PRODUCCIONS AND DISTRIBUTION SINOEUROPA, S.L.. enables the email account info@mmropes.com that will be linked to the responsible persons. Remember that our treatment of personal data is in continuous change to improve security and protect your rights.

APPLICABLE LAW AND JURISDICTION

The present General Conditions are governed by the Spanish Law, being ruled by the norms of common civil law, being submitted the parts for the resolution of the conflicts, and with resignation to any other jurisdiction, to the Courts and Tribunals of the domicile of PRODUCCIÓN Y DISTRIBUCIÓN SINEUROPA, S.L.

MODIFICATION OF THE CONDITIONS OF USE AND SALE

These General Conditions of Use and Sale may be modified at any time, the Customer being bound by the new conditions from the time of publication on the website.

The new Conditions will be understood to have been accepted by the Client by the mere use of the website, it being his exclusive responsibility to consult the Conditions in force at the time of placing each order.